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How 09.bet Handles Your Personal Information

Your privacy matters at every step — from opening your account to making a withdrawal via bKash, Nagad, or Rocket. This policy explains what data we collect, why we hold it, and how you can request changes or deletion at any time.

Data collected at sign-upPayment data — bKash, Nagad, RocketCookie and device dataYour right to request accessAccount security practices
09.bet How 09.bet Handles Your Personal Information
DATA SECURITY AND RETENTION

How We Protect and Manage Your Information

Account security at 09.bet relies on a combination of technical controls and clear internal policies. Every login session is protected by OTP verification sent to your registered mobile number — the same number you use to confirm bKash or Rocket transactions. Passwords are hashed and never stored in plain text. We run SSL encryption across all data in transit between your device and our servers. Retention periods are tied to regulatory requirements: active account data is held for as long as your account is open; data from closed accounts is retained for the period mandated by applicable law before it is purged from our systems.

OTP Login Verification

Every new session triggers a one-time code to your registered mobile number, the same channel you use for bKash and Rocket payments, so access is tied to a device you physically hold.

SSL Data Encryption

All data moving between your browser or mobile app and our servers is encrypted in transit. This covers account details, payment instructions, and any documents you upload for verification.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand how pages are used. You can manage non-essential cookies through your browser settings at any time.

Data Retention Policy

We hold your data for as long as your account is active or as local law requires after closure. When the retention window closes, personal data is deleted or anonymised from our records.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see what data we hold on your account, correct something that's wrong, or ask us to delete information, get in touch through any of the channels below. We handle privacy requests separately from general account support so they reach the right team without delay. Response times depend on the complexity of your request and local regulatory requirements.

Live Chat Open the chat widget from any page on your account. Privacy requests raised here are flagged to our data team and handled within the timeframe required by applicable local law.
Email Support Send your request to our support address with your registered account email in the subject line. Include which right you are exercising — access, correction, or erasure — so we can route it correctly.
Account Settings Some data corrections, like your contact number or linked Nagad wallet, can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Data at 09.bet

These are the questions we get most often about how personal data is handled on 09.bet. If your question isn't here, contact our support team through live chat or email.

We collect your name, date of birth, contact details, and the payment method you register — such as bKash or Nagad. We also log device and session data to protect your account from unauthorised access.

Contact us via live chat or email with your registered account address and state that you are making a data access request. We'll respond within the timeframe required by applicable law in your region.

Yes. Where local law grants the right to erasure, you can request deletion by contacting our support team. Some data may be retained for the period required by financial regulations before it is purged.

Transaction data passes through your chosen payment provider — bKash, Nagad, or Rocket — as part of processing. We do not sell your personal data to third parties for marketing or advertising purposes.

We use functional cookies to keep your session running and analytics cookies to see which pages are used most. You can disable non-essential cookies through your browser settings without affecting your ability to log in.

Access to 09.bet and the rights described in this policy depend on your local law and the region you are in. We encourage you to check whether use of this site is permitted under the laws that apply to you.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.